With Ailo, tradies are actually prioritising our jobs over the competition because they love how quickly they’re paid.”
The award-winning Ray White Redbank Plains is part of the largest real estate agency group in the area and is run by Director Rudy Grommen.
A 20 year industry veteran, Rudy has multiple awards under his belt including number one in Queensland for sales volume three years running which earned him a place in the Ray White Elite Performers Club.
The property management side of his business oversees 400 properties and is run under the expert guidance of Senior Property Manager and Team Leader, Trish Williams.
Trish said of all the things she loves about Ailo, the unique value she is able to deliver to her landlords sits comfortably at the top.
“Landlords love the freedom to be able to access their funds whenever they want. If they’re short on cash, they can get their funds straight away instead of waiting until end of month. No one else offers this level of control.”
With so many perks, Trish uses Ailo anytime a prospective client tries to nickel and dime her about management fees.
“I had a conversation recently with a potential customer who was trying to negotiate a heavy discount. But I explained to him that our fees are fair, because of the technology we invest in to deliver a level of customer service they can’t get from anyone else in our market.
"We are the only ones who give you your money as early as 24 hours after your tenant has paid. We are the only ones who give you this level of visibility and control in your finances.
He paused for a moment, then said okay and asked me to send him the paperwork.”
With Ailo, Trish particularly likes not having to go through the drama of alerting an investor, constantly chasing payment, and managing tradies when rent won’t cover an upcoming bill.
“Our landlords absolutely love having more visibility on upcoming expenses. Now they get alerted automatically when a large bill pops up, and they can choose to pay it that day with a card.”
Redbank Plains’ suppliers also love Ailo, because they don’t have to wait until the end of month or longer to get paid. With daily disbursements plus automated bill reminders, overdue bills are now half what they used to be.
“Everyone is fighting to get cleaners and handymen out to properties quickly. With Ailo, tradies are actually prioritising our jobs over the competition because they love how quickly they’re paid.”
Trish also likes how easy it is for a tenant to see how many days they are overdue – and to quickly pay the difference to get back on schedule. This unprecedented visibility, coupled with automated rent reminders, autopay, and the ability to pay rent with a debit or credit card, means her team is always one step ahead of arrears.
“In our market, we have to deal with a larger than average number of rent arrears. But I have noticed a huge difference since rolling out Ailo – our rent arrears have gone right down!”
As one of the first offices on Ailo, Trish said it took the team a few months to adjust to the new platform. But they persisted and enjoyed working closely with Ailo’s product and customer success team to help define what was included in Ailo’s weekly feature releases.
“We had quite a few teething issues which was frustrating, but everything is smoother now. Ailo has grown so much in the last 6 months, and they have delivered everything they said they would. They are amazing."